Frequently Asked Questions

Should I apply for a visa to the UK now?

If you have already bought your Final Four tickets and you need a visa to the UK, please apply for your visa immediately in order to make sure you will not miss the event!

We would advise all fans to ask about visa application procedures at their local British embassies or consulates.

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Where will the 2013 Turkish Airlines Euroleague Final Four Take Place?

The Turkish Airlines Euroleague Final Four, the highlight of the European basketball season, will take place at The O2 in London on May 10 and 12, 2013.

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How are the games bracketed?

24 teams will compete during the season to earn a spot in the 2013 Turkish Airlines Euroleague Final Four London. The best four teams will move on to this phase to play a thrilling single-elimination tournament to fight for the title of 2012-2013 Turkish Airlines Euroleague champion.

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What's the schedule for the finals?

The Games will take place on May 10 and May 12, 2013. The Semi-Finals will be played on Friday, May 10, while the Third Place Game and the Final will be played on Sunday, May 12.

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What time do the doors open?

Game times for both days are: Doors open at 3:00PM. Game 1 starts at 5:00PM, Game 2 starts at 8:00PM. All schedules are subject to change.

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How will tickets be sold?

Tickets will be sold by category only. To purchase a ticket, all fans must select their favourite team to start the purchase process. A ticket gives access to all four games of the Turkish Airlines Final Four. Back to top >

If I need Accessible Seating, what do I do?

For Accessible Seats (available on a first come, first served basis) please send an email to access@theo2.co.uk or call +44 (0)208 463 3359. Accessible Seating may not be available unless it is arranged in advance.

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How are seat allocated?

Seats are only sold by category and seat allocation will be completed once the participating teams are known, based on the team selected by each fan/group. If permitted by the security criteria, the system will allocate the best available seats to those who bought the Tickets first (respecting in all cases the primary criteria of team selection for security reasons). The system will, whenever possible, allocate adjacent seats to Tickets within the same purchase.

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How many tickets can I order?

Every customer can order a maximum of 6 Tickets. These 6 tickets can only be bought at the same time and in the same category.

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What credit cards or payment methods are accepted?

Payment by credit or debit card: This method of payment is the only available option for this Event. Tickets can only be purchased by any active credit or debit card (American Express, Visa, Master Card) with the CVC number.

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What kind of information will be required and will my credit card be safe?

After selecting the card of your choice (Visa or MasterCard), please enter your card number, expiry date and the security code on the back of the card. SSL encryption for secure credit card payment has been adopted to ensure the confidentiality of your credit card data. This means that from the moment they are entered and transferred on the internet, they cannot be read.

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Can I print my receipt after I purchase my tickets?

You can print a receipt once the payment has been processed. You will also have a receipt sent to the email address you used at purchase.

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How and when will my tickets be sent?

You will receive your tickets at the email address provided by you during the registration process. For security reasons the tickets will not be sent until on or around 29/04/2013.

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What do I need to bring to get into the event?

Entry is only permitted with a valid ticket. You are required to present photo identification at the O2 arena.

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Can I sell my tickets to a resale ticketing service?

Resale of the Ticket is only permitted through our official secondary ticketing partner Viagogo at www.viagogo.com. Resale or attempted resale or purchase of a Ticket other than via our authorised ticket agents are grounds for seizure or cancellation without refund or compensation.

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Is there any chance my seating location might change once I receive my tickets?

Euroleague Basketball and The O2 Arena reserve the right to reseat people for security reasons.

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What's the policy on young children?

Children under 18 months may enter without a Ticket, but must sit on their parent or guardian's lap. Children born earlier than 10/11/2011 will not be allowed to enter without a valid ticket. In order to demonstrate the age of the child, their ID will have to be shown at the entrance.

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Can I bring a camera to take pictures or videos of the event?

Standard handycams, HD and digital cameras up to 10 megapixels are allowed into the arena. Audiovisual equipment with resolution greater than 10 megapixels will not be allowed into the arena. Taking photographs for other purposes than personal use is forbidden. Likewise, recording, reproducing and/or transmitting the Event (either before the Event, during its course, breaks or half-time, or after the Event), totally or partially, in any manner whatsoever, including but not limited to the transmission through the internet and mobile telephones, is forbidden.

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What if I purchased my tickets from an unofficial resale service or broker?

Any tickets purchased at non-official platforms will not be considered as a valid Ticket, and therefore will not grant access to the Event. Please do make sure you have read the full terms and conditions of the Event before you purchase your Tickets. Back to top >

What do I need to know before I purchase my tickets?

Please do make sure you have read the full terms and conditions of the Event before you purchase your Tickets. View terms and conditions.

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If I want Court-side seats, VIP boxes or corporate seating, who do I contact?

For Hospitality Packages (Court-side Seats, VIP Boxes and Corporate Seats) please visit our Hospitality Packages page.

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